Contact us

Whether it is a rent payment, a contract or a guarantee, a real person answers. Pick whichever of these suits you — they all reach the same team.

Chat with us

Chat is for signed-in customers, so we can see your contracts and payments while we help.

Email us

Open around the clock

Best for anything you want a written record of, and the one channel that never closes.

If it is about a contract, a payment or a guarantee, include the reference number — it saves us asking.

Call us

Weekdays 09:00–16:00, Iceland time (GMT).

Closed on Icelandic public holidays. Outside these hours the line is unattended, so email or chat reaches us faster.

Most answers are already written down

Guides for tenants and landlords on contracts, guarantees, payments and inspections.

Have an idea for Igloo?

Found a bug, or thought of something missing? Send it straight to the product team. We read every report, though we do not reply to each one.

This is not support. Nothing sent here is picked up by the support team, so if you need an answer about a payment, a contract or a guarantee, use one of the channels above.